Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms
نویسندگان
چکیده
منابع مشابه
Psychological Contract Violation in Online Marketplaces: Antecedents, Consequences, and Moderating Role
This study examines the nature and role of psychological contract violation (PCV) in online marketplaces, a critical factor that has been largely overlooked by previous research. Applied to buyer-seller relationships, PCV is defined as a buyer’s perception of having being treated wrongly regarding the terms of an exchange agreement with an individual seller. PCV with individual sellers is propo...
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ژورنال
عنوان ژورنال: Journal of Business Research
سال: 2017
ISSN: 0148-2963
DOI: 10.1016/j.jbusres.2017.01.013